Privacy Policy - Eze Booking

By using EZE Booking , you acknowledge and agree to the following terms and conditions

1. Hotel Listings and Information: The hotel owners are responsible for providing accurate information about their properties, including but not limited to room availability, pricing, amenities, and policies. While we strive to ensure the correctness of the data, we do not guarantee its accuracy or completeness.
2. Bookings and Reservations: Bookings made through this app are managed by the individual hotel owners. Confirmation of reservations is subject to the availability and approval of the respective hotel. The app is not responsible for any discrepancies in the booking process, cancellations, or changes to your reservation.
3. Payment Transactions: Payment processing for hotel bookings is handled directly through the app, but the actual charges for stays are determined by each hotel owner. Any billing or payment issues should be addressed directly with the respective hotel.
4. Hotel Services and Amenities: Services, facilities, and amenities provided at each hotel are under the control of the individual hotel owners. The app does not assume responsibility for the quality, availability, or conditions of the services provided by any hotel listed on the platform.
5. Third-party Content: This app may include links or references to third-party services or external sites. We are not responsible for the functionality, content, or privacy policies of any third-party services.
6. User Responsibility: You, as the user, are responsible for reviewing and adhering to the terms and conditions set by each hotel owner. Any disputes related to bookings, cancellations, services, or any other aspect of your stay must be addressed directly with the hotel owner.
7. Liability: The app does not bear any liability for any issues that may arise during the booking or stay, including but not limited to natural disasters, overbookings, or any issues caused by the individual hotels or external factors.
8. Privacy and Data Usage: Your personal data is collected and used according to our privacy policy. By using the app, you consent to the collection, use, and sharing of your information as described in the privacy policy.
9. Modification of Terms: We reserve the right to modify or update these terms at any time. Users will be notified of any significant changes to these terms and conditions.

Privacy Policy for Hoteliers

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our hotel services, including our website, mobile app, and any other services we provide. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect different types of information when you use our services, including:

• Personal Information: When you make a reservation, we collect information such as your name, email address, phone number, billing address, and payment details.
• Reservation Details: Information about your booking, such as check-in/check-out dates, special requests, and room preferences.
• Usage Information: Information about how you use our website or mobile app, including IP address, browser type, and device information.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience, analyze website traffic, and provide personalized content.

2. How We Use Your Information

We use your personal information for the following purposes:

• To Process Bookings: We use your information to confirm, manage, and fulfill your reservation.
• To Provide Services: Your personal and reservation information is used to deliver the services you request, such as room bookings, special requests, or inquiries.
• To Improve Our Services: We may use feedback and usage data to enhance our services, website, and app performance.
• Marketing: With your consent, we may send you promotional emails or offers about upcoming deals, services, or events at our hotel. You can opt out of these communications at any time.
• Legal and Security Reasons: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. How We Share Your Information

We may share your personal information with the following:

• Hotel Staff: To process and fulfill your booking and requests.
• Third-party Service Providers: We may share information with payment processors, analytics services, or email marketing providers to help us deliver services. These third parties are obligated to handle your data with the same level of care and security as we do.
• Legal Compliance: If required by law, we may disclose your information to authorities or other third parties to comply with legal obligations, protect our rights, or ensure the safety of our guests and employees.

4. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Data Security

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete personal information.
• Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-out: You can opt-out of marketing communications by following the unsubscribe instructions in the email or by contacting us directly.

7. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

We collect personal information from users, including children under the age of 13, to provide a seamless hotel reservation experience. The types of personal information we may collect include:

For children under the age of 13:

• We do not knowingly collect personal information from children under 13 unless we have obtained verifiable parental consent. If we inadvertently collect personal information from a child without parental consent, we will take steps to delete that information upon request.

2. How We Use the Information

We use the information we collect for the following purposes:

• To provide and manage hotel bookings and related services.
• To personalize your user experience, including room preferences and special offers.
• To send you booking confirmations, updates, customer support, and promotional communications (with parental consent for children).
• To improve our app’s functionality and offer better services.

3. Parental Consent

If we need to collect personal information from children under 13, we will request verifiable parental consent before doing so. This may involve sending a consent form to the child’s parent or guardian via email, along with a clear explanation of what data we intend to collect, how it will be used, and how parents can review or withdraw consent at any time.

Parents or guardians may also request that we delete any information collected from their child, as outlined in section 6 below.

4. Data Sharing

We do not share children’s personal information for marketing purposes. We may share personal data collected from users, including children, with trusted third-party service providers for purposes such as payment processing, customer support, and booking management. These third parties are prohibited from using the information for purposes other than providing services to us.

5. Data Protection

We take reasonable measures to protect the personal information we collect, including from unauthorized access, alteration, or destruction. However, while we strive to protect your data, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

6. Access and Deletion Rights

Parents and guardians have the right to access, correct, and request the deletion of any personal data collected from their child under the age of 13. If you believe that we have collected personal information from a child without parental consent, or if you want to review, modify, or delete any information we have collected from your child, please contact us at [email/contact information].

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data collection practices, legal obligations, or business operations. Any updates will be posted on this page with an updated "Effective Date." We encourage users, especially parents, to review the Privacy Policy regularly to stay informed about how we are protecting personal information.

8. Contact Us

If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at:

Parental Consent Information: If you are a parent or guardian and wish to provide or revoke consent for the collection of your child’s personal data, or if you have any concerns about our data practices, please contact us at support@ezebooking.in.